At Sac United, the health and well-being of our players is our top priority. We understand that injuries can happen, and we are committed to supporting our families during recovery. This page outlines our policies for reporting injuries and adjusting invoices during a player’s recovery period.
Reporting an Injury
If your player sustains an injury that may impact their participation:
- Notify the Club: Email both of the following addresses to ensure your documentation is received and reviewed by club staff:
- Provide Documentation: Submit a doctor’s note that includes a clear diagnosis.
- Invoice Adjustment Review: Once the injury is confirmed, the club will assess eligibility for invoice adjustments, pauses, or cancellations based on the nature of the injury. This can take up to 5 to 7 days to review.
Invoice Adjustments & Refund Eligibility
Sac United evaluates injuries based on severity and recovery time:
- Short-Term Injuries: Conditions such as minor sprains or strains typically heal quickly and do not qualify for invoice refunds or pauses.
- Long-Term Injuries: Injuries requiring extended recovery, such as meniscus tears or patellar tendon injuries, are eligible for invoice adjustments, pauses, or cancellations.
How Adjustments Are Handled
Once a qualifying injury is verified:
- Club staff review the doctor’s note submitted via email.
- The player’s account is updated to reflect paused or canceled payments.
- Families receive confirmation of the adjustment along with the revised invoice.
Contact the Administration Team
For questions or to submit injury documentation, please email both:
